For business: We can provide a plan for your future development. If
you intend on expanding your system there are a multitude of variations and
hidden extras that you may be unaware of.
Providing a clear plan and cost analysis based on all the
options will give you the alternative paths to your goal.
For Home users: If you intend
on purchasing a new computer and are unsure where to go, what to buy or what you
need, we can talk you
through the options. If you have a hardware or software issue or you think
you have an infection on your PC then help is at hand.
Emergency Callout
Phone us anytime - out of hours appointments, no
problem.
If you require
immediate assistance with a problem outside normal working hours (0900-1700
Mon-Fri).
Contact: 01822 810799. If the
answer phone picks up, please do leave a message. We are never far
away from the phone and will always return your call.
Email
mail@rdcs.com
Repairs and Servicing
The only computers that are trouble free are the ones that
remain in a box"
All manner of problems occur
when you least expect them. Computers are a bit like cars when it comes to
breakdowns. What may seem like a major
problem may just turn out to be blown fuse or something else as simple.
Unless you know where to look it may be a daunting process. We will find a
solution to the problem.
Repairs
We will establish the fault and advise on the cost of repair accordingly.
Health Check (Service)
A
health check will optimise your PC’s performance by correcting errors
within Windows and the file structure therefore improving overall Windows
efficiency.
We will scan
your system for virus's, update
windows security and drivers to the latest patches, check and correct registry errors and
lost short cuts, clear out unwanted
data and finally, defragment your hard drive to improve application load time
thereby reducing the likelihood of file corruption from occurring.
Additionally we will
run diagnostic and quality assurance software to check and prove your
motherboard, processor, memory and hard disks and provide a certificate of
health. It is recommend that a health check is carried out once each
year.
RDCS
workshop only. We aim to complete the Health Check within a 24 hour
period.
There is normally a fixed charge
for this service, however if we need to remove viruses/*malware/**spyware etc or
repair a mechanical problem will advise you of the additional cost.
*Malware - "malicious software"
- software with clearly malicious, hostile, or harmful functionality or behavior
and that is used to compromise and endanger individual PCs as well as entire
networks, usually for criminal purpose.
**Spyware - Software designed to
monitor a person's computer activity surreptitiously and which transmits that
information over the internet.
Computer Installation
Just
bought a new Computer? Having trouble putting it together?
An installation service is available to both Home and Business users for
RDCS computers or any make.
We will un-box and set up the computer and any other
attachments you want connected, such as printers, scanners and
cameras. We will also set up your internet
connection, connect you to a local network (if applicable) and establish your
email.
RDCS
Computers - we can build you a system to your specific requirements.
Prices start from a little as £499 for a complete system (tower, monitor,
keyboard, mouse, modem, speakers) to less than a thousand pounds for a cutting
edge PC.
Data Transfer
Desktop to Desktop PC - Laptop
to Desktop PC - Desktop
PC to Laptop. Laptop to Laptop. If you have just purchased a new computer/laptop
and need to transfer your data/settings from one to another - we can help.
Data Recovery
Has your PC stopped working? Unable to get on-line?
Lost your password? Accidentally erased an important document? Need
that valuable data? The list is endless. We can sort things out and get
you back up and running with the minimum amount of fuss. If
the problem can’t be sorted on-site, our fully kitted workshop with diagnostic
tools and technical support will establish and in most cases rectify the cause.
If you suspect that your hard disk has failed you can make matters worse if you
try and resolve it yourself (eg re-installing windows as this may overwrite
recoverable data).
Important note for all users
* Back up your data *
Backing up your data is a vital requirement. You never know when that
little virus or disk problem may destroy all your
valuable data.
The easiest storage
method for your backup is using a CD or DVD if you have re-writable
drive. This is cheap and easy to
use, especially if you use Windows XP. However, you need to do
this regularly and may not have enough space on a CD to backup all your
data. If you want to back up your settings you will need to use
a dedicated backup application.
You will find everything you need to backup in
the folder 'Documents and settings' (ME,W2K and XP). You will need
to change your folder settings to show hidden and system files to reveal
the Outlook Express identities (containing email).
Create a restore point (if using XP or ME) prior
to installing any new devices or software (start - programs -
accessories - system tools - system restore). Use this point to
restore the system if things go wrong after the installation.
Consider an external high
speed (USB2 or Fire-wire 1394) backup hard disk or if you have space in the
computer another hard disk can be installed.
All is not usually lost
Even after clearing out the recycle bin, in most cases data can be
retrieved. Using specialist tools, your data can be recovered even after
your hard disk has been reformatted.
Internet
Want
to know the best way to get on-line?
Are
you concerned about protecting your children from accessing undesirable
web-sites?
Adopting a solution
that works whilst protecting your system from viruses and hacking can be a
daunting process.
We can offer
advice and practical solutions that will give you the access and protection
you need.
Parental advice
Protect your child from
undesirable websites.
Many parents are concerned about what their children are exposed to when they
access the Internet, but with some common sense tips and advice your whole
family can be fully protected whilst they enjoy their online experience.
Norton
Internet Security (complete internet protection)
Freeware
Parental software
Blueyonder
- Parental lock software and advice.
ICRA
- Internet Content Rating Association
Networks (wireless or
wired)
Workgroups and Domains:
Networking your workstations together will make better use of resources such
as printers,
etc and to allow you to centrally organise and backup
your data. In the most basic form a network can be just two PC's linked
together by using a crossover cable, two network cards and some communication
protocols (forming a workgroup). The advantage of linking computers
together enables the sharing of devices such as printers and internet internet
connection.
Networking isn't just restricted to business. If you
have several computers at home you can network them together to share an internet
connection, printer, hard disks etc.
Larger companies (more than 5 computers) will require at
least one server to drive the network (domain) where administration and security can be centrally
controlled.
We can provide advice and a
comprehensive installation and networking service for homes and small
businesses. Please call for a
consultation.
Links
|
 |
Adobe Macromedia Flash - To
display flash embedded websites / online games |
 |
Symantec website - invaluable
information regarding all virus/malware and spyware. |
|
 |
Adobe Acrobat Reader (for
viewing PDF) |
 |
|
 |
Realplayer (for listening
to internet media/BBC radio) |
 |
RDCS recommend Eclipse for your Broadband
connection. Exeter based. |
|
 |
Sun Java (active X) for
displaying active web content e.g. stock trends |
|
|
|
Download utilities - click
on link - select 'save' - select destination e.g. Destop. Once
download is complete double on the file saved. Remember to
create a system restore before installing any new software. |
|
|
|
|
Used to remove applications that have
failed Add/remove programs - use with caution! |
Anti-spyware - you will need to
purchase the licence to remove the detected threats - or contact
RDCS for assistance. |
|
Used to correct outlook (pst) database
errors |
Spyware removal tool |
|
Displays your IP address for local
PC (do not use if behind a router) |
Repairs auto play feature in
Windows XP - useful if card reader option window fails to appear.
|
|
Aerial view of earth (zoom in/out) |
The latest MSN messenger package.
|
Web Design
Call 01822 810799 for further
information
Database Design
A
database is a useful tool for storing and organising vast amounts of
information.
Database
design: Your database needs can be catered for whether you
are a home user wanting to organise your music collection or a company wanting a
new tailor made centralised customer database.
We
can design a database to meet your precise needs using Microsoft Access/SQL.
Corrupted
Database: Occasionally
databases become corrupted and un-useable. In most cases (depending on
how your database has been designed) we can investigate and recover your data
and get your database working again.
