On-site - tier one (domestic and small business) - not server networks.
Onsite repairs/upgrades/training/diagnostics/broadband configuration etc.
£17.62 up to 1/2 hour
£26.41 up to 3/4 hour
£35.25 for 1 hour
Then £5.87 for each additional 1/4 hour on site.
Note: Travel charge applies from Mary Tavy.

On-site - tier two (business networks - peer to peer)
£20.56 for the first half hour then £10.28 in 15 minute increments.
On-site - tier three (business networks - server networks)
£26.44 for the first half hour then £13.21 in 15 minute increments.

Healthcheck / system optimisation (workshop only)
Think of this like the annual service and MOT on your car. Identifying potential problems before they cause you major inconvenience and unplanned expense. We recommend this is done annually to coincide with your Internet Security renewal. Refer to repairs page for more details.

£47.00. 10% reduction for existing RDCS computer systems. This procedure can take between 6 and 12 hours.

Windows reload - domestic systems (including data migration)
£82.25 - workshop only. 20% reduction for RDCS computer systems. In some cases where Windows is beyond fixing as result of virus damage etc a re-installation of Windows is the only option.

Additional work may be required at your location to configure printer, internet connection etc which is subject to our on-site rate.

Workshop (repairs, data transfer, upgrades, virus removal)
£14.69 for the first half hour then £7.18 every 15 minutes thereafter.

Installation after repair (optional)
For workshop repairs - if you would like us to deliver and re-install your system after a repair then we will charge travel plus £8.81 (assuming re-installation does not take more than 15 minutes).

Data recovery
£20.56 for the first half hour then £10.28 every 15 minutes - capped at 3 hours.

Travel
41.12p per mile (one way) from Mary Tavy.

Survey / Consultation / Quotes
During a survey or consultation we give advice and recommendations with detailed schematics as required. We charge for the time taken to survey and the preparation of reports. The final figure is dependent on the complexity and your requirements. You will be advised of the estimated amount after an initial assessment.

Remote help
£10.28 charged at 15 minute increments. We can help you via the telephone or by remote control by appointment. If you have an internet connection then we will send you a link to install some remote control software which will enable us to help you via the internet (not available as a first appointment or in all situations).